Mar 9, 2010

New MapQuest Help Site: We Can Help!

We have launched a new MapQuest Help site that allows you to find answers to your questions, report a problem, and now even post your question to our new MapQuest Forum.

How Can It Help You?
From the MapQuest Help Site homepage you’ll find quick links about New Features, Known Issues, Common Requests, and more. You can also access the forum or simply use the search box at the top of the homepage to help find an answer to your question.

New MapQuest Help Site Search Box

Try our New Forums
Our forums enable you to post your question in a place where not only the customer service team, but also all other MapQuest employees and MapQuest users will be able to see and respond. In other words, you’ll get answers from not just MapQuest, but also other users who have encountered the same issue.

MapQuest Help Site Forum

From the forums, you can also browse and search for previously posted questions. Plus, if there’s a topic or issue that is relevant to you, you can subscribe or create a favorite list. You can even give us ideas for new MapQuest features and products.

We are Listening!
We want you to know that we want to help you use MapQuest to its fullest potential and that we’re listening! We hope that you will use the new system to ask your questions, let us know of issues with the site, give us ideas, and help your fellow MapQuest users in the forums.

If you want to learn more about how to use the MapQuest Help Site, check out our tips on How to Use Online Help. Look forward to more blog posts about how to use the new help site!